3D Asset Market Privacy Policy

Effective Date: August 8, 2026
Last Updated: August 27, 2026

This Privacy Policy explains how Asbjorn Rasen, operating 3dassetmarket.com under the name 3D Asset Market (“3D Asset Market,” “we,” “us,” or “our”), collects, uses, stores, and discloses personal information when you use 3dassetmarket.com and its related pages, accounts, features, and services (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

1. Scope

This Policy applies to visitors, registered users, buyers, sellers, seller applicants, purchasers of Platform Services, support users, and other people who interact with the Platform.

This Policy does not govern the independent processing activities of sellers, external websites, financial institutions, or payment providers such as Lava.top. Their own privacy notices apply to their activities.

2. Information We Collect

2.1 Account and Identity Information

We may collect:

name, display name, username, and email address;
encrypted authentication credentials and security information;
studio or company name, country, and website address;
account role, status, preferences, and registration dates;
avatar, profile cover, biography, studio description, and contact information;
information submitted in a seller application;
records of consent, acceptance, or acknowledgment associated with an Account or purchase.

2.2 Seller and Marketplace Information

We may collect seller-plan status, product limits, paid entitlements, asset listings and specifications, prices, categories, licenses, purchase links, uploaded images and previews, moderation records, ratings, reviews, favorites, seller-support requests, attachments, and information needed to investigate complaints, infringement, fraud, or abuse.

Seller profiles, published listings, images, previews, studio information, selected contact details, ratings, and reviews may be publicly accessible and indexed by search engines. Do not place information in public fields that you do not want publicly disclosed.

2.3 Communications

We may collect messages sent through seller-contact forms, support requests, replies, associated product information, attachments, and delivery or read status.

When a buyer contacts a seller, we may provide the selected seller with the buyer’s name, email address, message, relevant listing, and other information voluntarily supplied by the buyer. After receiving that information, the seller may process it independently and is responsible for complying with applicable privacy law.

2.4 Payment and Purchase Information

When you purchase Pro or an Additional Purchase, we may create and retain an internal payment record containing:

your internal user ID and Account email address;
an internal order number;
the purchased service key, title, and relevant item context;
the amount and currency;
Lava.top contract or invoice identifier;
payment URL and payment-provider status;
order creation, payment, verification, activation, and reconciliation timestamps;
limited diagnostic and fulfillment events associated with the order.

Lava.top may send us or allow us to verify the buyer email, amount, currency, invoice or contract identifier, product identifier, payment status, and relevant transaction timestamps. We use these fields to match the payment to the correct Account, prevent fraud, reconcile the order, and activate the purchased service.

We do not intend to receive or store full payment-card numbers, card security codes, or online-banking credentials. Lava.top and the relevant financial institution process payment credentials independently under their own terms and privacy notices.

2.5 Technical, Security, and Analytics Information

When you use the Platform, we or our technical providers may automatically receive:

IP address or a protected representation of it;
browser, device, operating system, language, and approximate location;
date and time of access;
pages viewed, referring page, navigation, and actions performed;
cookies and similar identifiers;
login, error, anti-spam, security, access-control, and audit logs;
webhook and API request metadata necessary to secure and operate payment verification.

We may use locally hosted WordPress analytics, including WP Statistics, to understand traffic and Platform performance.

3. Sources of Information

We obtain information directly from you, automatically from your browser or device, from sellers or buyers, from Lava.top when processing or verifying a Platform Service payment, from hosting and technical providers, and from public sources or rights holders when investigating complaints.

4. How We Use Information

We may use personal information to:

create, authenticate, secure, and maintain Accounts;
review seller applications and manage seller status;
publish, organize, search, display, and moderate content;
operate profiles, listings, messages, ratings, reviews, and support;
create, verify, reconcile, fulfill, and document payments for Platform Services;
activate Pro, Additional Purchases, limits, highlighting, and other paid entitlements;
send account, security, payment, moderation, and service notifications;
respond to inquiries, complaints, privacy requests, and rights notices;
detect and prevent fraud, spam, abuse, unauthorized access, and payment manipulation;
enforce the Terms of Service and Refund Policy;
comply with legal, accounting, tax, audit, and regulatory obligations;
analyze performance, improve the Platform, and protect legal rights.

5. Legal Bases

Depending on the applicable law and context, we process information because it is necessary to perform a contract or take requested pre-contract steps, comply with law, pursue legitimate interests in operating and securing the Platform, protect legal rights, or because you have given consent or another recognized legal basis applies.

Where processing relies on consent, you may withdraw it, but withdrawal does not affect earlier lawful processing and may prevent use of a feature that requires the information.

6. Pro, Lifetime Pro, and Additional Purchases

For this Policy:

Pro means paid seller-account status;
Lifetime Pro means Pro supplied through a one-time payment for the operational lifetime of the relevant service on the Platform;
Additional Purchases means separately purchased account features, including additional asset slots, highlighting, promotion, badges, or priority features.

These terms describe Platform Services sold directly by 3D Asset Market. They do not include a buyer’s independent purchase of a 3D model from a seller.

7. How We Disclose Information

We may disclose information to:

a seller selected by a user through a contact form;
Lava.top and related payment infrastructure as necessary to create, verify, reconcile, dispute, refund where applicable, and fulfill a payment;
hosting, backup, email, analytics, anti-spam, security, content-delivery, and technical-support providers;
professional advisers, auditors, insurers, and legal representatives;
authorities, courts, regulators, and law-enforcement bodies where required or permitted by law;
rights holders and their representatives where reasonably necessary to investigate a complaint;
a purchaser, successor, or adviser in connection with a sale, merger, restructuring, financing, or transfer of the Platform or its assets;
another party with your direction or consent.

Providers receive only the information reasonably necessary for their function and are expected to process it under applicable contractual and legal obligations.

8. Lava.top

Lava.top acts independently when it hosts checkout, processes payment credentials, applies its compliance and fraud-prevention measures, and handles payment-provider obligations.

3D Asset Market sends Lava.top the data required to create an invoice or checkout and receives or retrieves the limited transaction data required to verify the payment. Lava.top’s collection and use of information are governed by its own privacy notice and terms. You should review those documents before payment.

The Terms of Service and Refund Policy explain the commercial rules applicable to Pro and Additional Purchases.

9. Independent Seller Transactions

Unless expressly stated otherwise, 3D Asset Market does not process payment for a seller’s 3D model and does not receive the buyer’s card details for that transaction.

A buyer and seller may use an external website, payment link, or communication channel. Those parties and services independently determine what information they collect and how they process it. 3D Asset Market is not responsible for their privacy practices.

10. Cookies and Similar Technologies

The Platform may use essential cookies for authentication, security, payment continuity, and core functionality; functional cookies for preferences; analytics cookies or similar tools for traffic and performance; and third-party cookies where an external service is embedded or opened.

You may restrict cookies through browser settings. Disabling essential cookies may prevent parts of the Platform from working. Where applicable law requires prior consent for non-essential technologies, we will request it.

11. Sale, Sharing, and Advertising

3D Asset Market does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising.

If these practices change, this Policy will be updated and legally required controls will be provided. We recognize legally valid opt-out preference signals where applicable law requires us to do so.

12. International Processing

The Platform is international. Users, sellers, and service providers may be located in different countries. Information may therefore be processed or stored outside your country, including in countries whose privacy laws differ from those where you live.

Where applicable law requires safeguards for an international transfer, we will use a legally recognized mechanism or another permitted basis appropriate to the transfer.

13. Data Retention

We retain information only as long as reasonably necessary for Platform operation, contract performance, payment verification, security, fraud prevention, dispute resolution, and legal, accounting, tax, or audit obligations.

In general:

Account and profile information is retained while the Account is active and for a reasonable period afterward where necessary;
published content may persist temporarily in caches and backups after deletion;
internal payment and financial records may be retained for accounting, tax, fraud-prevention, chargeback, audit, and legal periods;
operational payment logs are ordinarily retained for approximately three months unless an incident, dispute, investigation, or legal obligation requires longer retention;
support, moderation, infringement, and security records are retained according to the issue and applicable compliance period;
backup copies are removed or overwritten according to the backup cycle.

When an eligible user permanently deletes an Account, associated marketplace data is deleted or anonymized through the available deletion process, subject to legal retention, security needs, active disputes, and backups. Financial records that must be retained may be separated from the deleted Account and stripped of unnecessary active-account identifiers where technically and legally appropriate.

14. Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information, including access controls, password hashing, validation of payment-provider responses, restricted administrative access, and security logging.

No transmission or storage system is completely secure. You are responsible for protecting your password and devices and for promptly notifying us of suspected unauthorized Account access.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, obtain a copy, correct, delete, restrict, object to, or port certain personal information; withdraw consent; opt out of qualifying sale, sharing, targeted advertising, or profiling; appeal a decision; complain to a competent authority; and exercise rights without unlawful discrimination.

To submit a request, email 3dassetmarket@gmail.com. Describe the request and identify the Account involved. We may request information reasonably necessary to verify identity and authority.

These rights are not absolute. We may retain or continue processing information where permitted or required for contract performance, payment records, security, fraud prevention, legal compliance, rights protection, or an active dispute. We will respond within the period required by applicable law.

16. Account Deletion

Where available, eligible users may initiate permanent Account deletion through Account settings. Deletion is irreversible and may remove the profile, listings, files, messages, support history, reviews, preferences, and access to Pro and Additional Purchases.

Account deletion does not itself require deletion of records that we must or may lawfully retain, including limited financial, fraud-prevention, security, legal, and backup records. Account deletion does not create a right to a payment refund; refund questions are governed by the Refund Policy.

17. Children

The Platform is not directed to children under 13, and we do not knowingly collect their personal information. Seller registration, paid purchases, and transactions are intended only for people who are at least 18 or have reached legal majority in their jurisdiction.

If you believe a child submitted personal information improperly, contact 3dassetmarket@gmail.com so we can investigate and take appropriate action.

18. Third-Party Links and Services

The Platform may contain links to seller websites, social networks, purchase pages, payment providers, and other services. We do not control their security, content, or privacy practices. Review the relevant third party’s policies before providing information.

19. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, providers, or Platform operations. The updated version will be published with a revised last-updated date.

Where a change is material or legally requires notice or consent, we will provide the appropriate notice or request.

20. Contact Information

For privacy questions or requests, contact:

Operator: Asbjorn Rasen
Platform: 3dassetmarket.com
Email: 3dassetmarket@gmail.com

3D Asset Market Refund Policy

Effective Date: August 8, 2026
Last Updated: August 27, 2026

This Refund Policy applies to payments made directly to 3D Asset Market for paid Platform services available through 3dassetmarket.com (the “Platform”). The Platform is operated by Asbjorn Rasen under the name 3D Asset Market (“3D Asset Market,” “we,” “us,” or “our”). This Policy forms part of the 3D Asset Market Terms of Service.

By completing a purchase, you confirm that you have read and accepted this Refund Policy.

1. Scope

This Refund Policy applies only to paid services sold directly by 3D Asset Market, including:

Pro, including Lifetime Pro supplied through a one-time payment;
additional active asset slots;
seller profile or product highlighting;
promotional placement, priority placement, badges, and similar visibility features;
any other paid account feature or additional purchase identified as a Platform service at checkout.

For this Policy, Pro means paid seller-account status, Lifetime Pro means Pro access for the operational lifetime of the relevant service on the Platform, and Additional Purchases means separately purchased Platform features. Payments for these services are payments to 3D Asset Market for access, account functionality, digital entitlements, or promotional services. They are not payments for 3D models or other products offered by independent sellers.

2. Final Sale and No-Refund Rule

Except where a refund is expressly required by applicable mandatory law or permitted under Section 5 of this Policy, all purchases are final, non-cancellable, non-exchangeable, and non-refundable.

In particular:

payments for Pro, including Lifetime Pro, are non-refundable;
payments for Additional Purchases are non-refundable;
one-time and lifetime purchases are non-refundable;
partially used, unused, expired, or voluntarily discontinued services are non-refundable;
no refund or account credit is provided because a user changed their mind, no longer needs the service, did not use the purchased feature, expected different commercial results, or misunderstood a clearly displayed feature;
no refund is provided when a user deletes their account or asks us to delete it;
no refund is provided when access is restricted, suspended, or terminated because of a violation of the Terms of Service, fraud, abuse, infringement, a security risk, or unlawful conduct;
no refund is provided for temporary interruptions, maintenance, or technical issues that are resolved within a commercially reasonable period;
purchasing a new plan, changing a plan, or purchasing another feature does not create a right to a refund for an earlier purchase.

The Platform does not guarantee views, contacts, sales, revenue, search position, customer interest, or any other commercial result from a Pro account, highlighting, promotion, priority placement, or another paid feature.

3. Immediate Performance and Activation

Paid Platform services are normally activated or scheduled shortly after payment is confirmed. By placing an order, you request that 3D Asset Market begin performing the service and providing the purchased digital entitlement immediately, without waiting for the end of any otherwise applicable cancellation or withdrawal period.

Where applicable law allows a customer to waive or lose a cancellation or withdrawal right after giving prior express consent to immediate performance, the customer must provide that consent and acknowledge the resulting loss of the cancellation or withdrawal right before the purchase is completed.

If applicable law does not allow a particular statutory right to be waived, this Policy does not waive or restrict that right.

4. Lifetime Pro Access

“Lifetime” means access for the operational lifetime of the relevant Pro service on the Platform. It does not mean the lifetime of the purchaser and does not guarantee that the Platform or any feature will operate indefinitely or without modification.

3D Asset Market may update, replace, limit, or discontinue features where reasonably necessary for security, legal compliance, technical operation, or the development of the Platform. A change that does not remove the essential purchased Pro entitlement does not create a right to a refund.

Lifetime Pro access is personal to the purchasing account and may not be transferred, resold, sublicensed, or assigned unless 3D Asset Market gives prior written permission.

5. Limited Exceptions

3D Asset Market may approve a refund only in one of the following circumstances:

a refund is expressly required by applicable mandatory consumer law;
the customer was charged more than once for the same purchase because of a verified technical or payment-processing error;
payment was successfully captured, but the purchased service was not activated or provided because of a verified error attributable to 3D Asset Market, and we are unable to activate or provide it within a commercially reasonable period;
the amount charged materially differs from the amount clearly confirmed by the customer at checkout because of a verified technical error;
3D Asset Market approves a refund in writing, at its sole discretion, as an exceptional goodwill measure.

Except where prohibited by law, 3D Asset Market may first correct the charge, activate the service, restore access, repeat the service, or provide an equivalent remedy instead of issuing a refund.

A discretionary refund in one case does not create an obligation to issue a refund in another case and does not amend this Policy.

6. Refund Requests

To request review of an eligible issue, contact 3dassetmarket@gmail.com promptly and, where legally permitted, no later than 14 calendar days after the relevant charge.

The request must include:

the account email address;
the order, transaction, or contract identifier;
the purchase date and amount;
a clear description of the issue;
supporting evidence reasonably requested to verify the payment and the claim.

Submitting a request does not guarantee a refund. We may reject incomplete, fraudulent, abusive, repetitive, or ineligible requests. Nothing in this section shortens a longer period that cannot legally be limited.

Approved refunds are normally returned through the original payment method. Processing time, currency conversion, bank fees, and the date on which funds become available may depend on the payment provider or financial institution. Unless required by law, 3D Asset Market is not responsible for exchange-rate differences or third-party fees.

7. Purchases From Independent Sellers

3D Asset Market is not the seller of 3D models listed by independent sellers and does not receive, hold, or refund payments made directly to those sellers or through their external purchase links.

The buyer and the independent seller are solely responsible for agreeing on the price, license, delivery, warranties, cancellation terms, and refund terms for their transaction. Any refund request concerning a 3D model or another seller product must be directed to the relevant seller or external payment platform.

8. Account Suspension and Deletion

Account suspension, termination, voluntary closure, or deletion does not cancel a completed purchase and does not create a right to a refund. Before deleting an account, the user is responsible for considering the permanent loss of access to all paid account features and entitlements.

Where an account is suspended while a suspected payment error, unauthorized transaction, fraud report, or chargeback is investigated, access to paid features may remain restricted until the investigation is completed.

9. Chargebacks and Payment Disputes

Customers should contact 3dassetmarket@gmail.com before initiating a chargeback or payment dispute so that we have a reasonable opportunity to investigate and resolve an eligible issue.

An abusive, fraudulent, or knowingly false chargeback may result in suspension or termination of the account, withdrawal of the disputed paid entitlement, and submission of relevant transaction records to the payment provider or competent authorities. This section does not restrict any non-waivable legal right to dispute an unauthorized or incorrect charge.

10. Mandatory Consumer Rights

3D Asset Market establishes the contractual refund rules for its Platform services to the maximum extent permitted by law. However, some jurisdictions grant consumers rights that cannot be excluded, waived, or limited by contract.

Nothing in this Policy excludes, waives, or limits a mandatory right or remedy that applies to the customer. If a provision of this Policy conflicts with applicable mandatory law, that law controls only to the minimum extent required, and the remaining provisions continue in effect.

11. Changes to This Policy

3D Asset Market may update this Refund Policy from time to time. The version in effect when a purchase is completed will normally govern that purchase, except where a change is required by law or is more favorable to the customer.

The current version will be published on the Platform with its effective date and last-updated date.

12. Related Documents

This Policy must be read together with:

If the documents conflict on a refund question, this Refund Policy controls unless the specific checkout terms or applicable mandatory law require otherwise.

13. Contact

Refund and payment questions may be sent to:

Operator: Asbjorn Rasen
Platform: 3dassetmarket.com
Email: 3dassetmarket@gmail.com